El Vive Construction Company, Inc. Privacy Policy
Data, Communications, AI Tools & Your Rights
Effective Date: February 13, 2026
Privacy Policy Overview
El Vive Construction Company, Inc. (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, request a quote, schedule services, communicate with us by phone, text, or email, or interact with any automated tools we use to improve customer service and communication.
By using our website or services, you agree to the collection and use of information as described in this policy.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
INFORMATION WE COLLECT
Personal Information
We may collect personal information such as your name, phone number, email address, property address, and project details when you:
Request a quote
Fill out a form
Call or text us
Schedule an appointment
Communicate with our team
Providing this information is voluntary, but it may be required for us to provide services or respond to your request.
Website & Usage Information
When you visit our website, we may automatically collect basic technical information such as:
IP address
Browser type
Pages visited
Date and time of visit
This helps us improve our website, security, and user experience.
Voice & Conversation Data
When you call our business or interact with any automated call systems, we may collect call recordings and transcripts for:
Quality assurance
Training purposes
Customer service improvement
Call routing and scheduling
You will be notified if calls are recorded. You may request deletion of recordings by contacting info@elviveconstructionandconcrete.com
.
Text Message (SMS) Data
If you opt in to receive text messages from us, we collect your phone number and message history related to:
Appointment reminders
Project updates
Customer service communication
Promotions you have agreed to receive
You may opt out at any time by replying STOP.
Payment Information
If you make a payment electronically, your payment information is processed securely by third-party payment processors. We do not store full payment details on our servers.
HOW WE USE YOUR INFORMATION
We use your information to:
Provide quotes and services
Schedule and manage appointments
Communicate about your project
Send service-related updates
Respond to inquiries
Improve our customer experience
Maintain internal records
Comply with legal obligations
Prevent fraud or misuse of our systems
COMMUNICATION TOOLS & AUTOMATION
To improve response times and customer service, we may use modern communication tools, including:
Automated call handling
Website chat tools
Customer relationship management (CRM) systems
SMS and email communication platforms
These tools help us respond quickly, schedule appointments, and provide better service. Human team members oversee and manage these systems.
DATA SHARING & THIRD-PARTY SERVICES
We Do Not Sell Your Data
We do not sell or rent your personal information to third parties.
Limited Sharing
We may share limited information with trusted service providers who assist us with:
Website hosting
Payment processing
Text message delivery
Email communications
No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
CRM and scheduling systems
Cloud data storage
Call tracking and communication tools
All providers are required to keep your information confidential and use it only to provide services on our behalf.
COOKIES & TRACKING
Our website may use cookies and similar technologies to improve performance and user experience. You can disable cookies in your browser settings, though some features may not function properly.
DATA SECURITY
We use reasonable security measures, including encryption and secure systems, to protect your information. However, no system can be guaranteed 100% secure. By using our services, you acknowledge that data transmission over the internet is not completely risk-free.
DATA RETENTION
We retain personal information only as long as necessary for business, legal, and service-related purposes. You may request deletion of your information by contacting us.
YOUR RIGHTS
You have the right to:
Request access to your data
Request corrections to your data
Request deletion of your data
Withdraw consent for certain communications
To exercise these rights, contact:
info@elviveconstructionandconcrete.com
CALIFORNIA PRIVACY RIGHTS (CCPA)
California residents have the right to request information about the personal data we collect and to request deletion of that data. We do not sell personal data.
Requests may be sent to:
info@elviveconstructionandconcrete.com
CHILDREN’S PRIVACY
We do not knowingly collect personal information from children under the age of 13.
CAN-SPAM COMPLIANCE
We comply with email marketing laws. You may unsubscribe from marketing emails at any time using the link in the email or by contacting us.
CONTACT INFORMATION
El Vive Construction Company, Inc.
Email: info@elviveconstructionandconcrete.com
Address:
2900 Chavez Dr
Reno, NV 89502
Last Updated: February 13, 2026